London tenants



Hi there,

​If you came to this page.  It means you have reached us out of our working hours or during a holiday period when we are closed for business.  

NOT URGENT:

1) For all non-emergency maintenance and repairs, please send a maintenance request through via our portal and this will be dealt with during working hours: https://longhouse.fixflo.com/Auth/HomeIssueCreate

URGENT:

2) If you have locked yourself out outside of working hours, you are reminded that (as per your contract) you are responsible for contacting, organising and paying for a locksmith to help you regain access. Outside of working hours please do not contact us, please see emergency Locksmiths details below. In the event that a new lock is needed you must inform us in writing (by email) and you must provide us with a copy of the new key. 

3) If there is a serious domestic dispute between tenants in your property that is considered an emergency - or if there is a fire - please call the emergency services on 999. Otherwise if it is not an emergency, the Police number to report a non-emergency crime is 101. Of course please do report any incidents to us by email or phone call - but please do not call us outside our office hours, just call the Police if necessary. 

4) If anything else urgent or any other emergencies come up please call one of the following numbers below:  
Anything causing damage to the property (such as flood or fire) or endangering tenants can be considered an emergency.
Please only call our contractors for emergencies that need immediate attention outside of our hours of business. Our hours of business are Monday to Friday (9-5pm) - of course we do not open on Bank Holidays.

By calling out an emergency contractors, you are responsible for paying for the service and then requesting to be repaid by the landlord with evidence of the expense. So please think before calling out an emergency contractor:  
  • Plumbing and boiler emergencies – South Heat UK - 07903 606 211.​
  • Do you smell gas or suspect a gas leak ? – National Gas Emergency Service – 0800 111 999
  • Any water leaks outside the house – Thames Water – 0800 316 9800
  • Electrical and Smoke Alarms Emergencies – Apex 0208 004 9005
  • Drainage emergencies – if your drains are blocked outside the house like the garden for example - CM Drainage & Plumbing – 07399 144 384
  • Locksmiths – Topar Locksmith – 07751 342 214 / 07537 979 119 (Please note, should you require an emergency locksmith due to loss of keys or getting yourself locked out, you will be liable for the cost of the call out)
  • ​Loss of electrical power? Check on this website to see if there are any power cuts in your area  www.ukpowernetworks.co.uk/powercut or call 24/7 on: 0800 31 63 105 or 105​

We have provided you all the numbers you need to contact in case of an emergency. If you need to discuss any issues with our team please call the landline on our working hours.  
                                                
Best wishes from your Longhouse Lettings team